Why choose us over a supermarket?
- QUALITY – Our business is based on our customers’ expectation of a wide range of high-quality products.
- COMMUNITY – We actively support local communities, through the people we employ, the community groups we support and the suppliers we use. See who we currently support here.
- SERVICE – Boutique Meats prides itself on good old-fashioned country customer service – where the customer matters
- PRICES – Products and prices to suit all budgets
Is your meat Australian?
Yes, all our produce is Australian only.
Pork and chicken are sourced from local farms in Qld. The lamb is from Tasmania, where the growing conditions produce the best quality lamb in our opinion. Much of the beef cattle are grown on our own property Castell Park, located in Esk, QLD.
How do I purchase bulk meat?
For bulk orders please contact us to discuss your requirements.
How does the ordering process work?
It’s easy to purchase from our online butcher. You can order any time online.
- Click here to Shop Now
- Choose your products, select weight and quantities, then add to cart
- When you’re done and ready to finalise your order, click View Cart and finalise your order.
If it is the first time ordering online with us, you will be required to create an account to ensure that we have required contact details and delivery address information.
DELIVERY – Please ensure you are aware of the delivery dates to your area.
- Checkout, change any details if necessary, tick T&C’s and click on place order. You will receive a system generated email.
- Once your order has be received you will then receive a confirmation email, with contact and delivery information.
Do you deliver on public holidays?
Scheduled deliveries are made on public holidays. You can view our delivery calendar here.
How and when do you deliver?
You will be notified of your approximate delivery time the day before your delivery by SMS. Delivery times are determined by the number of customers we are delivering to on any given day. You are welcome to request a certain time, we will always try to accommodate such requests where possible.
If you will not be home at the time allocated to you, we encourage you to contact us and we can discuss other possible options.
Once your order is prepared, it is transported in a refrigerated vehicle and always delivered meeting national food safety standards. Ideally, your order should be transferred to a refrigerator or freezer as soon as possible and within two hours of delivery. Once your order has been delivered, it is no longer the responsibility of Boutique Meats. All risk of loss or damage to the goods passes to you once we have delivered the goods.
It’s a fact of life that sometimes mistakes are made. If you feel there is something wrong with your order, we encourage you to contact us within 24hrs of delivery to discuss your concern. We pride ourselves on quality produce and great customer care.
Where do you deliver?
We deliver to many cities, towns and suburbs in South-East Queensland.
We deliver from the Sunshine Coast to the Gold Coast, Toowoomba to the South Moreton Bay Islands and everywhere in between. If you are unsure if we deliver to your area, drop us an email email@example.com, or give us a call on 0427 613 823.
Click here to view a list of delivery locations and dates.
How much does delivery cost?
Delivery is a flat cost added to your order on checkout.
Current rates are:
Esk and Toogoolawah: FREE
Toowoomba – Lockyer: $5.00
Sunshine Coast to Brisbane to Gold Coast (inc. Redlands and Ipswich): $10.00
South Moreton Bay Islands: $10
Other SE QLD: $10.00
What is the order minimum?
We do not have a minimum order limit.
How is my order packed?
All orders are packed fresh the day prior to your delivery day. Each order is packed according to the quantities you have ordered online.
Produce is packaged with your convenience in-mind, with all products labelled clearly for easy placement in your fridge/freezer.
What are the opening hours of your butcher shop?
Monday-Friday 7:30am – 5:00pm
Saturday 7:30am – 12:00pm
Public Holidays Closed
How do I pay?
Online orders – Payments are taken when your order is ready for delivery. COD /EFT /DD
Phone orders – Payments are taken when your order is ready for delivery. COD or EFT
Payment of your order to be paid prior to delivery, unless another arrangement is made with us.
What is your returns policy?
It’s a fact of life that sometimes mistakes are made. If you feel there is something wrong with your order, we encourage you to contact us within 24hrs of delivery to discuss the issue. We pride ourselves on quality produce and great customer care.
Can I purchase a gift voucher?
Yes! This would make a perfect gift for anyone. Please use the Contact Us page to send us a message to request a gift voucher and we will arrange this for you.
Gift vouchers can be emailed to you directly (to print out) or we can send the gift voucher via email or post on your behalf. Gift vouchers must be pre-paid prior to being sent.
Haven’t helped you?
Please email us via our contact form and we will do our best to resolve your queries. We always respond so please check your spam or trash folder if you haven’t heard from us within 48 hours.